Privacy Policy
Dycaoc ("we," "us" or "our") is operated by Dyc Aoc LLC. We care about your privacy and work to protect your personal information. This policy explains what we collect when you visit https://dycaoc.com or use our services, and how we use, store and protect it.
It applies to customers using our website and services within the United States.
What we collect
Details you give us
When you use the site, place an order or contact us, we may collect:
- Your full name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details and purchase history
- Messages you exchange with customer service
We use this to provide our services, process orders, communicate with you and keep accurate business records.
Payment details
Payments are processed securely by PayPal. Dycaoc does not store your complete payment card information; PayPal handles those details during payment.
Collected automatically
When you browse the site, we may automatically collect:
- IP address
- Device information
- Browser type
- Operating system
- Cookies and similar technologies
- Site activity, pages viewed and interactions
This helps us improve site performance, understand how customers shop and offer a better experience.
How we use it
We may use the information we collect to:
- Process and fulfill orders
- Ship products and send order updates
- Answer customer questions
- Prevent fraud and strengthen security
- Improve site performance and the shopping experience
- Analyze how the site is used
- Send marketing communications where the law allows
- Keep business records
- Meet legal obligations
We use personal information only for legitimate business purposes and in line with applicable privacy laws.
Every marketing email has an unsubscribe link. If you unsubscribe, you'll still get transactional emails about your orders.
Service providers we work with
We rely on the providers below to run the business. Each one handles information under its own privacy policy and receives only what it needs to do its job.
| Provider | What it does for us |
|---|---|
| PayPal | Payment processing |
| DigitalOcean Spaces | File and image storage |
| OpenAI | Processes search queries to power on-site product search |
| Telegram | Delivers order notifications to store staff |
| Our email service provider (SMTP) | Delivers transactional emails |
Cookies, analytics and advertising
Dycaoc uses cookies and similar technologies, along with Google Analytics and Google Ads, to run and improve the website. These may be used to:
- Remember your preferences
- Improve how the site works
- Analyze site traffic
- Measure site performance
- Show relevant advertising where the law allows
You can turn off cookies in your browser settings, though some parts of the site may not work as well.
CCPA data inventory
This table lists the categories of personal information we collect, why we collect them and who they are disclosed to.
| Category | Why we collect it | Disclosed to |
|---|---|---|
| Identifiers (name, email, phone, billing/shipping address) | Order fulfillment and customer support | PayPal, our email service provider |
| Payment information | Payment processing | PayPal |
| Commercial information (order history) | Order processing and customer support | Not disclosed to third parties beyond PayPal for the transaction itself |
| Internet/network activity (cookies, IP address, browsing behavior) | Website analytics and advertising | Google Analytics, Google Ads |
| Search queries | Powering on-site product search | OpenAI |
Dycaoc does not sell personal information for monetary compensation.
How long we keep it and how we protect it
We keep personal information only as long as reasonably needed to:
- Provide products and services
- Keep business records
- Resolve disputes
- Prevent fraud
- Meet legal obligations
Examples of what we may keep include order records, transaction history and marketing preferences.
We use reasonable administrative, technical and organizational safeguards to protect personal information. Still, no method of sending or storing data online is completely secure, so we can't guarantee absolute security.
Your California privacy rights
If you live in California, you may have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), where they apply:
- Right to know: ask what personal information we collect, use, disclose or share, including the categories collected and why.
- Right to access: ask for access to the personal information we've collected about you, subject to legal requirements.
- Right to delete: ask us to delete your personal information, subject to exceptions allowed by law.
- Right to correct: ask us to correct inaccurate personal information we hold about you.
- Right to opt out of sale or sharing: Dycaoc does not sell personal information for monetary compensation. However, some of the cookies, analytics and advertising technologies described above may count as "sharing" under the CPRA. You can submit an opt-out request on our Do Not Sell or Share My Personal Information page. We do not knowingly sell or share the personal information of consumers under 16.
- Right to limit use of sensitive personal information: where applicable, ask us to limit how sensitive personal information is used, as provided by law.
- Right to non-discrimination: we won't discriminate against you for exercising your privacy rights under applicable law.
Making a privacy request
Send privacy requests by email to support@dycaoc.com, or use the web form below.
In line with Cal. Civ. Code § 1798.130:
- We may need to verify your identity before fulfilling a privacy request.
- We respond to verified requests within 45 days. Where the law allows, this may be extended by another 45 days, and we'll let you know.
- Requests to opt out of sale or sharing are processed within 15 business days.
United States only
Dycaoc sells and ships products only within the United States, and orders for delivery outside the United States are not accepted. This policy applies to customers using our website and services within the United States.
Contact
Questions about this policy or how we handle your personal information? Our support team is happy to help.
- Store
- Dycaoc
- Legal business name
- Dyc Aoc LLC
- support@dycaoc.com
- Mailing address
- 3026 Flamingo Drive, Miami Beach, FL 33140, United States
- Support hours
- Mon–Fri, 9:00 AM – 5:00 PM EST
- Website
- https://dycaoc.com