Refund and Returns Policy

Last Updated: December 23, 2025

At Dycaoc, we are committed to providing a transparent and reliable shopping experience. This Return & Refund Policy applies to purchases made through dycaoc.com, operated by DYC AOC, LLC.

1. Returns & Refund Eligibility

We accept return requests for both defective and non-defective products within 30 days from the delivery date.

Returned items may be eligible for a refund or exchange if:

• The item arrives damaged or defective
• The wrong product was received
• The product significantly differs from the item description
• The item does not reasonably match the ordered specifications

2. Product Condition Requirements

Returned products must be in new or slightly used condition and returned with original packaging, tags, and included accessories where applicable.

Returns may not be accepted for:

• Items that are heavily worn, damaged by misuse, or altered after delivery
• Products returned without original components or packaging
• Items damaged due to customer handling after receipt

3. Return Method & Fees

All approved returns are handled by mail.

• A prepaid return label is provided free of charge for approved returns
• No restocking fees are charged
• Return shipping is free for eligible approved returns

Return instructions and the return shipping label will be provided after your request has been reviewed and approved.

4. Exchanges

We accept exchanges within 30 days of delivery, subject to product availability and eligibility review.

5. How to Request a Return or Exchange

To request a return or exchange, please contact [email protected] and include:

• Your order number
• The item(s) you wish to return or exchange
• The reason for the request

Our support team typically reviews requests within 2–3 business days.

Unauthorized returns sent without approval may be refused.

6. Refund Processing Time

Once your return has been received, inspected, and approved, refunds are processed to the original payment method within 2 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact [email protected] within 7 days of delivery.

Depending on the situation, we may provide a replacement, exchange, or refund.

8. Lost or Stolen Packages

If a package is marked as delivered but cannot be located, please check with household members, neighbors, or the carrier first.

Once the carrier confirms successful delivery, Dycaoc is not responsible for lost or stolen packages.

9. Third-Party Purchases

This policy applies only to orders placed directly through dycaoc.com.

Purchases made through third-party marketplaces or retailers are subject to their own policies.

10. Policy Updates

Dycaoc reserves the right to update or modify this policy at any time. Changes will become effective immediately upon posting to this page.

Contact Information